Support should help buyers and operators resolve the right problem fast.
Use Connect help when you need onboarding guidance, documentation routing, runtime troubleshooting, or a clear support escalation path.
Support posture
Start with the workflow, not the symptom.
Most support issues land in one of three buckets: onboarding and billing, package/runtime behavior, or customer-operation ownership.
Account access
Sign in, create an account, or reset your password. Identity is managed by Clerk; workspace data and API keys live in Convex.
Getting started
Move from account creation to your first credentials, package upload, and validated launch.
Runtime and content issues
Package ingestion, player launches, session commits, and learner activity are the first operational checks when things feel wrong.
Billing and ownership
Use these lanes when the question is plan state, quota posture, onboarding, or commercial ownership rather than SCORM runtime behavior.
Quick links
Common support destinations
Use these when you already know which surface you need.